Connecting Canadians with the help they need, when they need it most
211’s telephone line and online directory help Canadians deal with life’s challenges. The service connects users with vital community and social resources, close to home and specific to their needs.

Who We Are

211 is Canada’s primary source of information on government and community based health and social services.211’s award winning service helps people navigate the complex network of human services quickly and easily, 24hours a day, 7 days a week, in over 150 languages. 211 connects people to the right information and services, making their pathway to care, help, and resources a guided and trusted one, and helps Canadians become more engaged with their communities for better health and wellbeing.

What we are doing


211 connects Canadians to their communities – from a new refugee arriving in Canada or a caregiver tending to an aging parent, to a veteran struggling with re-entry into civilian life. People in crisis receive immediate attention, and those needing ongoing support always have a place to turn.


211 helps service providers get accurate information about their programs to Canadians. Front line workers – from police and paramedics, to doctors and clergy – can use 211’s database to connect their clients with additional resources in their community.


From nonprofits to government, data drives planning and innovation in the social and community services sector. 211 captures valuable information about the resources Canadians need and the supply of services in local communities, offering unique insight into the planning process.

Our Impact

Thanks to your generous support, we’re investing every year in providing opportunities for everyone to realize a better future.

  • Programs
  • Support for nutritious
  • Investment in employment
  • Resources for improving access